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This is an old revision of NotesOnKrugChapter1BJR made by BonnieRobinson on 2018-01-15 13:45:53.


Notes on Steve Krug's Don't Make Me Think; Revisited - Chapter One

Tips for Better Usability

Why Better Usability is Important

Questions, Reflections and Personal Applications

The best web experiences I have are when shopping for products online. The worst web experiences I have had are when navigating college and workplace web sites. It seems it is never self-explanatory. I have to "muddle through" (to use Krug's term) at exhausting lengths, and I usually end up making a phone call to get the help I need.

Krug's point about questions causing stress, anxiety and frustration for the user was something I could relate to. Sometimes, even if it is obvious to me what I am supposed to click, I am afraid of the finality of it. My most recent example of this was when I was assigned a Blog for a different class. The assignment was to create posts for our blog. When I completed my first post, I knew I was supposed to click the tab that said, "publish." This was obvious, but I was scared of the finality of it. I like to be able to hover over something that looks final and see a message like,"You can always edit or delete this later."

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